Remove Locally Stored Outlook Passwords (Windows 7–10, Outlook 2010–2016)

Use the steps below to remove saved Outlook or Microsoft Office credentials from Windows Credential Manager. This is useful when you need to reset stored passwords or resolve authentication issues, which could be caused by corrupted, cached credentials.

Steps to Remove Stored Credentials:

1. Open the Control Panel
   1. Open the  Start Menu and then select “Control Panel”.
   2. In the top right-hand corner, if “View” is set to “Category“, use the drop-down menu to select “Large icons” instead.
      (This way all of the various Control panel apps will display.)
   3. Select the “User Accounts” application and then select “Manage your credentials” in the menu located on the top left-hand side.
      Credential Manager should now open
2. In Credential Manager, click on the “Windows Credentials” icon.
3. Locate any credential entries with “Outlook” or “Microsoft Office” in the name.
4. Expand each matching entry and click Remove or Remove from Vault
   (The naming of this option may vary depending on your version of Windows)
5. Repeat Step 4 for all relevant entries

Next time you open outlook you will be prompted to login and setup your account again.